Shipping Policy

Shipping Policy

Lorvessal, operated by Xiamen Wangxiang Trading Co., Ltd., aims to provide customers with clear information about order preparation and delivery. The timing below is an estimate and may vary by destination and circumstances.

Order Processing
Orders are usually prepared within 1–5 business days after payment is confirmed. Preparation time may be longer during busy periods, holidays, promotions, or when stock availability requires additional handling. Orders placed on weekends or public holidays normally begin processing on the next business day.

Estimated Delivery
Estimated transit time after dispatch is 10–20 business days. Actual delivery may be affected by the destination, local delivery networks, customs inspection, carrier delays, weather, or other circumstances outside our reasonable control. These estimates are not a guaranteed delivery date.

Shipping Fee
The current standard shipping fee is $2.99 USD. The applicable shipping cost will be displayed at checkout before you confirm payment.

Fulfilment and Shipping Origin
Orders may be sent from our facilities or partner fulfilment locations, depending on inventory and the destination. We do not promise that every parcel will ship from a particular location.

Tracking
After dispatch, we generally send a shipping confirmation email with tracking information. It may take some time for the carrier's tracking system to show the first scan. If you have concerns about an update or delivery status, contact our support team.

International Orders
Shipping availability depends on the destination and carrier restrictions. Customs authorities may inspect shipments and may apply taxes, duties, or other charges under local rules. If we cannot ship to a particular destination, we will contact you about available options where possible.

Delays or Missing Parcels
If tracking has not updated for an extended period or the parcel appears to be missing, email service@lorvessal.com with your order number, tracking number, and relevant details. We will review the available information and assist based on the circumstances. A delivery scan alone will not prevent us from reviewing a properly raised concern.

Changing a Shipping Address
Contact us as soon as possible if you notice an address error. Changes can generally be considered only before the order enters processing or shipment preparation. Once a parcel has been dispatched, the address may no longer be changeable. Customers should check that all delivery details entered at checkout are complete and accurate.

Contact and Business Details
Brand: Lorvessal
Legal Company Name: Xiamen Wangxiang Trading Co., Ltd.
Business Address: Room 701-15, No. 46, Rende 2nd Lane, Houxi Town, Jimei District, Xiamen, Fujian, China
Customer Support Email: service@lorvessal.com