Return & Refund Policy

Return & Refund Policy

This policy explains how to request a cancellation, return, or refund for an order placed with Lorvessal. Your statutory rights under applicable law are not limited by this policy.

Order Cancellation
If you wish to cancel an order, contact service@lorvessal.com promptly and include your order number. Requests can generally be considered before processing or fulfilment starts. If an order is already being prepared for shipment or has been dispatched, cancellation may not be available. If a cancellation is approved, any refund due will be sent to the original payment method.

Return Period and Condition
Eligible products may be returned within 30 calendar days after delivery. Items should be unused, in their original condition, and accompanied by original packaging and included accessories where applicable. Please keep your order confirmation as proof of purchase. Any product-specific return conditions will be stated where relevant and applied consistently with applicable law.

Starting a Return
Please email service@lorvessal.com before sending an item. Include your order number, product name, reason for return, and photos or video if the item is damaged, defective, incorrect, or materially different from the listing. Our team will review the request and provide return instructions if it is approved.

Return Destination
Do not mail returns to the business registration address unless we specifically ask you to. Once a return is authorized, we will share the appropriate return address and the steps to follow.

Return Postage
For preference-based returns, such as a change of mind or an ordering mistake, the customer is generally responsible for return shipping costs, subject to applicable law. If the product arrives damaged, defective, incorrect, or materially different from its description, contact us before returning it. We will work with you to arrange an appropriate remedy, which may include a replacement, refund, or return solution without extra cost where appropriate.

Refunds
After a returned item is received, it may be inspected before a decision is made. If approved, the refund will be issued to the original payment method within 5–10 business days after receipt and inspection. The time for the funds to appear may depend on your bank or payment service.

Missing Refunds
If the expected refund has not appeared, first check your payment account and contact your bank or payment provider. If you still need help, email service@lorvessal.com with your order details.

Business Information
Brand: Lorvessal
Legal Company Name: Xiamen Wangxiang Trading Co., Ltd.
Business Address: Room 701-15, No. 46, Rende 2nd Lane, Houxi Town, Jimei District, Xiamen, Fujian, China
Customer Support Email: service@lorvessal.com