FAQ

Frequently Asked Questions

How do I order?
Select the product and any available options, add it to your cart, and continue to checkout. Enter your shipping and billing details, choose an available payment method, and review your order before confirming payment.

Will I receive confirmation?
After an order is successfully submitted, a confirmation email is generally sent to the address entered at checkout. If it is missing, check your spam folder and verify that your email address is correct.

How long does delivery take?
Orders are generally processed within 1–5 business days after payment confirmation. Estimated delivery after dispatch is usually 10–20 business days. Timing may vary because of destination, customs, carrier operations, holidays, or other logistical circumstances. Please review our Shipping Policy.

What is the shipping fee?
The current standard shipping fee is $2.99 USD. The final applicable charge is displayed at checkout before payment is completed.

Can I change or cancel my order?
Email us as soon as possible. A change or cancellation can generally be considered only before processing or shipment preparation begins. Once fulfilment or dispatch is underway, we may not be able to make changes.

Can I return an item?
Eligible products may be returned within 30 calendar days after delivery, subject to the Return & Refund Policy. Contact support before mailing any item so we can provide instructions.

What if an item arrives damaged or incorrect?
Write to service@lorvessal.com with your order number, an explanation, and clear photos or videos where relevant. We will review the information and advise on an appropriate solution.

How do I track a parcel?
A shipping confirmation email with tracking details is generally sent after dispatch. Tracking information may take a little time to appear in the carrier's system.

How do I contact Lorvessal?
Email service@lorvessal.com. The brand is operated by Xiamen Wangxiang Trading Co., Ltd., located at Room 701-15, No. 46, Rende 2nd Lane, Houxi Town, Jimei District, Xiamen, Fujian, China.