Lorvessal

Check each product label for compatible surfaces and directions. Always test on an inconspicuous area first.

Delivery options and estimates depend on your destination. Please refer to our Shipping Policy.

Shipping Policy

Lorvessal, operated by Xiamen Wangxiang Trading Co., Ltd., aims to provide customers with clear information about order preparation and delivery. The timing below is an estimate and may vary by destination and circumstances.

Order Processing
Orders are usually prepared within 1–5 business days after payment is confirmed. Preparation time may be longer during busy periods, holidays, promotions, or when stock availability requires additional handling. Orders placed on weekends or public holidays normally begin processing on the next business day.

Estimated Delivery
Estimated transit time after dispatch is 10–20 business days. Actual delivery may be affected by the destination, local delivery networks, customs inspection, carrier delays, weather, or other circumstances outside our reasonable control. These estimates are not a guaranteed delivery date.

Shipping Fee
The current standard shipping fee is $2.99 USD. The applicable shipping cost will be displayed at checkout before you confirm payment.

Fulfilment and Shipping Origin
Orders may be sent from our facilities or partner fulfilment locations, depending on inventory and the destination. We do not promise that every parcel will ship from a particular location.

Tracking
After dispatch, we generally send a shipping confirmation email with tracking information. It may take some time for the carrier's tracking system to show the first scan. If you have concerns about an update or delivery status, contact our support team.

International Orders
Shipping availability depends on the destination and carrier restrictions. Customs authorities may inspect shipments and may apply taxes, duties, or other charges under local rules. If we cannot ship to a particular destination, we will contact you about available options where possible.

Delays or Missing Parcels
If tracking has not updated for an extended period or the parcel appears to be missing, email service@lorvessal.com with your order number, tracking number, and relevant details. We will review the available information and assist based on the circumstances. A delivery scan alone will not prevent us from reviewing a properly raised concern.

Changing a Shipping Address
Contact us as soon as possible if you notice an address error. Changes can generally be considered only before the order enters processing or shipment preparation. Once a parcel has been dispatched, the address may no longer be changeable. Customers should check that all delivery details entered at checkout are complete and accurate.

Contact and Business Details
Brand: Lorvessal
Legal Company Name: Xiamen Wangxiang Trading Co., Ltd.
Business Address: Room 701-15, No. 46, Rende 2nd Lane, Houxi Town, Jimei District, Xiamen, Fujian, China
Customer Support Email: service@lorvessal.com

Please review our Return Policy for eligibility and the steps to request a return.

Return & Refund Policy

This policy explains how to request a cancellation, return, or refund for an order placed with Lorvessal. Your statutory rights under applicable law are not limited by this policy.

Order Cancellation
If you wish to cancel an order, contact service@lorvessal.com promptly and include your order number. Requests can generally be considered before processing or fulfilment starts. If an order is already being prepared for shipment or has been dispatched, cancellation may not be available. If a cancellation is approved, any refund due will be sent to the original payment method.

Return Period and Condition
Eligible products may be returned within 30 calendar days after delivery. Items should be unused, in their original condition, and accompanied by original packaging and included accessories where applicable. Please keep your order confirmation as proof of purchase. Any product-specific return conditions will be stated where relevant and applied consistently with applicable law.

Starting a Return
Please email service@lorvessal.com before sending an item. Include your order number, product name, reason for return, and photos or video if the item is damaged, defective, incorrect, or materially different from the listing. Our team will review the request and provide return instructions if it is approved.

Return Destination
Do not mail returns to the business registration address unless we specifically ask you to. Once a return is authorized, we will share the appropriate return address and the steps to follow.

Return Postage
For preference-based returns, such as a change of mind or an ordering mistake, the customer is generally responsible for return shipping costs, subject to applicable law. If the product arrives damaged, defective, incorrect, or materially different from its description, contact us before returning it. We will work with you to arrange an appropriate remedy, which may include a replacement, refund, or return solution without extra cost where appropriate.

Refunds
After a returned item is received, it may be inspected before a decision is made. If approved, the refund will be issued to the original payment method within 5–10 business days after receipt and inspection. The time for the funds to appear may depend on your bank or payment service.

Missing Refunds
If the expected refund has not appeared, first check your payment account and contact your bank or payment provider. If you still need help, email service@lorvessal.com with your order details.

Business Information
Brand: Lorvessal
Legal Company Name: Xiamen Wangxiang Trading Co., Ltd.
Business Address: Room 701-15, No. 46, Rende 2nd Lane, Houxi Town, Jimei District, Xiamen, Fujian, China
Customer Support Email: service@lorvessal.com

Please refer to individual product labels for verified ingredient and certification information. Contact us if you need further details.